Contact Us
Got a question about a casino on our list, a bonus that didn't quite match the terms, or something you spotted on the site that needs correcting? This page explains what we can help with, what we can't, and the best way to get a useful answer quickly.
What we can help with
Non Gamstop Casinos is a research and comparison site, not a casino, so our team can't process deposits, resolve bonus disputes on a brand's behalf, or issue payouts. What we can do is help with things directly related to the content on irishdemocrat.co.uk:
- Corrections to information in a review — an offer that's changed, a rating that needs revisiting, or a detail that's gone out of date
- Questions about how we rate and rank casinos not on Gamstop, including why one site sits above another
- General queries about free spins offers, wagering terms or payment methods mentioned in our guides
- Feedback on the site itself, or a brand you think we should be looking at
- Reports of broken links, incorrect offer details, or anything that looks out of date
What to contact the casino about instead
For anything account-specific — verifying identity, chasing a withdrawal, activating a free spins offer, or a dispute over bonus terms — you'll need to go straight to the casino's own support team. They hold your account details and licensing information, and they're the only party who can act on them. Each brand we cover, including Betmica at the top of our current rankings, lists its own support contact on-site, usually via live chat or email.
Before you get in touch, check these first
A lot of questions we receive are already answered elsewhere on the site, so it's worth a quick look before messaging:
- Our Non Gamstop Casinos UK 2026 guide covers how the sites on our list compare, including bonuses, games and payment options
- Our About Us page explains how we research and score each operator, and where our funding comes from
- Our Responsible Gambling page has information on setting limits and where to find support if gambling stops being fun
- Our Terms and Conditions set out how the site works and what our content is (and isn't)
A note on Gamstop and self-exclusion
We know most readers landing on this site have self-excluded through Gamstop and are looking at alternatives that sit outside that scheme. That's a personal decision, and we're not here to tell you otherwise — plenty of readers value having a wider choice of sites, different bonus structures, or software providers that UK-licensed operators don't carry. If you're asking us whether it's "allowed" to use a casino not on Gamstop, that's a legal question rather than a support one, and it depends on the licensing jurisdiction of the specific site — something we cover in more depth in our full guide rather than on this page.
If you've self-excluded and are having second thoughts about gambling again, our Responsible Gambling page is a better starting point than this contact form — it has practical guidance rather than a support queue.
How to get a useful response
When you write in, a few details make it much easier for us to help:
- Say which page or review you're referring to, including the casino name if relevant
- Be specific about what looks wrong or what you'd like clarified — "the free spins offer says X but the terms say Y" is far easier to act on than a general complaint
- If it's account or payment related, mention that you've already contacted the casino directly, since that's where it needs to be resolved
- Include a screenshot or link where possible if you're flagging out-of-date information
We read every message, though as an independent review site we can't guarantee a fast turnaround at busy periods. Corrections and factual reports get priority, since keeping the site accurate matters more to us than anything else.
Remember that everything on irishdemocrat.co.uk is intended for readers aged 18 and over, and none of our content is a substitute for checking a casino's own terms before you play.